In December 2024, FoxData introduced a new feature called "AI Review Summary" in the "Rating & Reviews" section.
The AI Review Summary is a tool designed to enhance information retrieval efficiency and decision-making capabilities, providing significant value to both users and developers.
The "AI Review Summary" includes features like "User Profile," "Smart Review Summary," and "Comment Details", which help users efficiently extract valuable insights from a large volume of user feedback, enabling them to stay ahead in a competitive market.
How to use AI Review Summary
To view key AI Review Summary metrics and insights:
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Go to Dashboard > Search.
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Enter the app or game you'd like to analyze.
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To target your analysis, click "Track app" to reach the "App" overview page.
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To click "Rating&Reviews" and then you can view "AI Review Summary"
🗒️ Note: In the "AI Review Summary" feature page, there are 3 automatically recommended competitors in the top right corner, allowing you to directly study your competitors.
If you want to explore more competitors, simply click "Refresh Selection" to get additional options.
Apart from this, you can also choose "+Add Competitors". This is different from "Recommended Competitors".
"Recommended Competitors" directly analyzes the competitor apps you have selected, while "+Add Competitors" allows you to choose up to 4 competitor apps to jump to "Competitors" feature to compare across various dimensions directly, as shown below:
Key Metrics & Insights
User Profile
"User Profile" conducts an in-depth analysis of user characteristics through numerous reviews to arrive at the final AI analysis, helping developers understand different user groups' behavior patterns and preferences, thereby optimizing app features and market strategies.
App market researchers can gain deep insights into large-scale applications quickly through the AI Review Summary's User Profile.
🗒️ Note: If you want to directly include this content in your market research report, FoxData allows you to copy it directly. Just click the "Copy" button in the top right corner.
Smart Review Summary
"Smart Review Summary" organizes reviews into four sections: Positive, Negative, Bug, and Requirement.
This helps businesses gain a comprehensive understanding of user feedback, enabling targeted improvements and optimizations to enhance product quality and user satisfaction.
You can easily switch between these sections by simply clicking on the one you wish to view.
Each section allows you to see summaries, ratings, the number of comments, and the corresponding comment details.
Not sure where to find the comment details?
Don't worry. Just click on the number following the Comment count or anywhere within the summary box, and you'll be able to view the specific comment details!
🗒️ Note: In the top right corner, do you notice the "History Records"?
FoxData allows you to view your history records. Simply click the relevant button in the top right corner and select a specific date to view the details.
Comment Details
If you want to see more comments, just scroll down on the feature page with your mouse, as we provide Comment Details for you.、
Comment Details support more personalized services.
FoxData allows you to filter by Date, Rating, Reply, Status, and Sort to select the specific comments you want to examine under your chosen dimension.
Please don't worry if you encounter reviews in unfamiliar languages; we're able to translate into six languages: English, Spanish, Russian, Japanese, Korean, and Simplified Chinese.
You can select relevant comments based on your needs for more targeted AI Analysis. After making your selections, click the "AI Analysis" button in the top right corner to return to the top of the page and view the analysis results.
🗒️ Note: It's important to note that you need to select more than 20 reviews for analysis when using this feature.
In addition to "AI Analysis," there are also "Connect" and "Export" features to support your personalized needs more conveniently.
👏Expert Tips: If you want to reply to reviews, simply go to the Follow-Connect-Reply to Reviews section. Connect your console and reply to reviews directly on FoxData, eliminating the hassle of navigating multiple platforms.
Most importantly, FoxData also supports the "AI Quick Reply" feature, which enhances your service efficiency and user experience through automation and intelligence, while also saving human resources for the business.
This feature considers multiple dimensions such as language, category, star rating, and content to provide the most appropriate responses.
📘 As seen in the accelerator app below, users express in Chinese that "国外人根本使用不了,需要中国实名认证." (foreigners can't use this app because it requires Chinese real-name verification)
In just 3 seconds, "AI Quick Reply" provided a polite and official response in Chinese, addressing the user's feedback from perspectives such as gratitude, consolation, and problem-solving:
"您好,非常感谢您的反馈。我们正在努力改进应用程序,以便为海外用户提供更好的体验。关于实名认证的问题,我们会将您的意见反馈给技术团队,以寻求更好的解决方案。感谢您的理解与支持!如果您有其他问题或建议,请随时与我们联系。"
(Thank you very much for your valuable feedback. We are committed to enhancing our application to provide a superior experience for our international users. With regard to the issue of identity verification, we will convey your comments to our technical team to explore more effective solutions. We appreciate your understanding and support. Should you have any further questions or suggestions, please do not hesitate to contact us.)
What is the value of "AI Review Summary"?
The value of an "AI Review Summary" lies in its ability to efficiently process and distill large volumes of user feedback into concise, actionable insights.
Here are some key benefits:
- App Marketing
- User Feedback Analysis: Developers are assisted in quickly understanding user needs and pain points, thereby optimizing product features and user experience.
- Market Positioning: By analyzing user feedback, you can gain insights into the preferences and behaviors of our target users, adjusting marketing strategies to better attract potential users.
- Brand Reputation Management: Timely identification of negative feedback allows you to take measures to improve user satisfaction and maintain your brand image.
- Competitor Analysis
- Assessment of Competitive Advantages and Disadvantages: By comparing user reviews of competitors and your app, you can identify the strengths and weaknesses of your competitors.
- Function Gap Analysis: Discovering the functional needs of users of competing products helps developers decide whether to add similar features to your product.
- Market Trend Insights: Recognizing industry trends and user expectations for new features helps you maintain competitiveness in product development.
- Market Research
- Insights into User Needs: Through extensive comment analysis, the feature helps you understand unsatisfied user needs in the market and identify potential opportunities.
- Product Improvement Suggestions: Based on user feedback, it provides specific product improvement suggestions to enhance market adaptability.
- Industry Trends Monitoring: Continuously tracking trends in user comments allows you to promptly adjust market strategies to respond to industry dynamics.
Through
"AI Review Summary", businesses can efficiently extract valuable information from a large volume of user feedback, thereby staying ahead in a competitive market.
FAQs
Q: What is the main purpose of the "AI Review Summary" feature?
A: The main purpose of the "AI Review Summary" feature is to automatically analyze and condense large volumes of user reviews into concise summaries. This allows businesses and developers to quickly grasp the overall sentiment, key themes, and common issues expressed by users, thereby facilitating informed decision-making for product improvements, marketing strategies, and competitive analysis.
Q: Can I use "AI Review Summary" to monitor my competitors?
A: Absolutely. All you have to do is click on the icon of the "Recommended Competitors" apps located in the top right corner of the page, which will allow you to directly research your competitors.
Q: Can I select comments based on personal needs to create an "AI Review Summary"?
A: Certainly! FoxData supports your personalized needs. You can directly select more than 20 comments from the "Comment Details" section at the bottom of the page, and then click "AI Analysis" to perform a specific analysis.
Q: What conditions do I need to meet to use this feature?
A: This feature is available only to users with a full subscription, not in the trial period. However, the number of uses varies depending on your plan. You can click here to view the pricing details of the plans. If a user has higher needs, manual top-up is possible.
Q: Why can't this feature fully analyze my app even though I am a subscribed user and have topped up?
A: Our feature requires at least 10 total reviews for an app to provide a complete analysis. The most likely reason for this issue is that your app has fewer than ten reviews. If that's not the case, feel free to contact us for further assistance.
Q: Is there a tutorial on how to use the "AI Review Summary" feature?
A: Yes, FoxData offers comprehensive tutorials and support documentation to help you make the most of the "AI Review Summary" feature. You can find them in FoxData blogs or help center.
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